Having Trouble Logging In?
When signing in or out of secure pages, your browser saves temporary data (cache and cookies) to make browsing faster. Sometimes, this data can cause login problems, like staying logged in or not logging in correctly. Clearing the cache usually fixes this by refreshing the page data. If the issue continues, it might be caused by stored mobile keyboard data, like autofill or predictions. Clearing the keyboard cache can help in this case.
Instructions to Clear Desktop Cache:
Google Chrome
- Open Chrome.
- Click the three dots in the top-right corner.
- Select Settings.
- Scroll down and click Privacy and security in the left menu.
- Click Clear browsing data.
- In the pop-up, select a Time range (e.g., All time).
- Check Cached images and files.
- Click Clear data.
Mozilla Firefox
- Open Firefox.
- Click the three horizontal lines in the top-right corner.
- Select Settings > Privacy & Security.
- Scroll to Cookies and Site Data and click Clear Data.
- Check Cached Web Content.
- Click Clear.
Microsoft Edge
- Open Edge.
- Click the three dots in the top-right corner.
- Select Settings > Privacy, search, and services.
- Under Clear browsing data, click Choose what to clear.
- Check Cached images and files.
- Click Clear now.
Safari (Mac)
- Open Safari.
- Click Safari in the top menu and select Preferences.
- Go to the Advanced tab, and check Show Develop menu in menu bar.
- In the menu bar, click Develop > Empty Caches.
Clearing Keyboard Cache on Mobile Devices:
iPhone (iOS)
- Open the Settings app.
- Tap General > Keyboard.
- Select Reset Keyboard Dictionary.
- Confirm the reset by entering your device passcode (if prompted).
Android
- Open the Settings app.
- Go to System > Languages & input > On-screen keyboard (or a similar menu, depending on your phone).
- Tap your active keyboard (e.g., Gboard, Samsung Keyboard).
- Select Clear Personal Data or Delete Learned Words and Data.